Thoughtworks University: UX and Business Analysis Trainer

CHALLENGE

Thoughtworks University (TWU) trains new hires in agile consulting through an intensive three-week program, followed by monthly sessions and long-term mentoring. As a trainer, my role was to guide trainees in UX, Business Analysis, and Agile methodologies while enhancing the program with new content.

SOLUTION

I facilitated workshops, agile ceremonies, and mentoring sessions, helping trainees gain hands-on experience. I also developed new content, including hands-on design sessions and a dedicated module on Accessibility, Diversity, and Inclusion.

MY ROLE

Trained eight terms (~140 trainees overall) across Europe, delivering sessions on UX, Business Analysis, and Agile. Provided one-on-one mentoring to 15 trainees and contributed to program improvements.

APPROACH

Led interactive workshops and agile ceremonies, ensuring trainees applied concepts in real-world scenarios. Designed new learning materials and refined existing content based on feedback.

RESULTS

Helped new hires transition smoothly into Thoughtworks, improving their confidence and skills. My contributions strengthened the program’s impact, particularly in accessibility and inclusive design.

I worked as a TWU trainer for one year. Thoughtworks University is a program designed to train and mentor new hires who are fresh out of university, bootcamps, or career changes, teaching them how to conduct themselves within a typical agile consultancy project. The program consists of three weeks of intensive, full-time classes and a project simulation, followed by monthly one-day sessions on specific topics and long-term mentoring.

During this year, I helped conduct eight different terms with around 20 new hires from all over Europe in each. I taught and conducted sessions on Design topics (interaction design, visual design, accessibility, user research, personas, user journeys), Business Analysis (estimation and planning, path to production, user story writing & INVEST, user story slicing and refinement), Agile (Agile 101, path to production), and facilitated several agile ceremonies (from sprint/iteration planning to retrospectives) to help the trainees learn how these sessions are conducted and then lead them themselves.

Sessions I would usually run during the regular three-week terms


I also designed much of the program’s content, particularly the hands-on design sessions and a one-day monthly session on Accessibility, Diversity, and Inclusion.

This program was incredibly impactful and personally rewarding, especially as it gave me the opportunity to formally mentor all the trainees during the terms and 15 of them on a one-to-one basis throughout the year. I was able to help them adapt to the company, learn the ways of working, and find their path within the organization.

T-shirt I designed celebrating that year's tour


LOCATIONS: Berlin, Germany. Distributed team across Spain, England and the Netherlands.

PROCESS, TECHNOLOGIES AND TECHNIQUES:Workshops and classes presentation and facilitation (see above) Learning Design Content Creation (UX Design, Business Analysis, Agile, Diversity and Inclusion) Mentoring